CEO Germany & Eastern Europe
Oliver Carlsen is the Regional CEO Germany and Eastern Europe and head of the Banking Practice of Majorel. With more than 20 years of experience and deep industry knowledge, Oliver is an expert for customer experience management in BFSI and plays an integral role in shaping the vertical at Majorel. Majorel is a leading company in Customer Experience Management. With a focus on BFSI, Majorel designs, delivers and differentiates end-to-end Customer Experience (CX) and BPO for its clients. It does this by combining talent and technology with deep industry knowledge to deliver total reliability. Its services span the entire customer lifecycle, front-to-back-office, including CX Interaction, BPS solutions, Content Services, Digital Consumer Engagement, CX Consulting and Analytics.